General

This document outlines the contractual relationship between you (generally referred to as users) and Onboard Ferries and Charters (hereinafter referred to as “Onboard”) when you use this website and the services provided through this website. In addition to the general terms of use, operators and travellers will also be subject to specific terms. Refer to the relevant section below for such specific terms.

By accessing and continuing to use the website and or the Services you confirm your agreement to be bound by these terms.

If you do not agree to these terms, you may not access or use the Services. Using this website or continuing to use the website shall be deemed agreement to these terms.

These terms expressly supersede prior agreements or arrangements with you.

Any changes to these terms will be updated here.

We have complete discretion and authority to deny your access to the website, without any further notice, if you violate these terms.

Our collection and use of personal information in connection with the Services is described in Onboard's Privacy Policy located at www.onboard.mv/privacy.

Commonly Used Terms

  • Users: applies to everyone using the website.
  • Traveller: Users registered as travellers to request transportation service.
  • Operator: Users registered as transport service providers.
  • Services: as described below.

Service Description

Onboard is a platform connecting travellers and operators. You will be able to do the following on this website:

  • Charter Booking
    • Display registered charter service providers
    • Relay charter booking requests to travellers
    • Relay charter prices to specific requests
    • Relay booking confirmation from traveller to operator
    • Exchange contact information of traveller and operator upon booking confirmation
  • Ferry Information
    • Display ferry routes, prices, departure times and dates
    • Provide search function of ferries included in the website based on origin and destination
    • Provide ferry operator details in search results

Travel Information

We will do our best to provide up to date information of services listed under SERVICES. We do not provide transportation services; hence we depend on operators to provide the most up to date information about their services.

We will make every reasonable effort to keep the information accurate, relevant and up to date. Any information provided by operators and users found to be inaccurate will be removed without any further notice, and it is the responsibility of the operators and users to keep their information up to date and accurate at all times. We will not be responsible for any consequences arising due to inaccurate or false information.

User Information

It is the responsibility of the user to keep their personal information up to date, and will deemed accurate unless found otherwise. We will not be responsible for any consequences arising due to inaccurate or false information. Users can update their information by logging into their user account.

Operator Information

It is the responsibility of the operator to keep operator and boat information up to date. If the information is found to be inaccurate, it will be removed from the website without further notice. Integrity of these information is paramount to the success of the platform; hence there will be zero tolerance on operators found to be falsifying information.

Operators can update both operator and boat information by logging into their user account.

WE TAKE NO RESPONSIBILITY FOR INFORMATION PROVIDED BY OPERATORS AND USERS.

Use of information

Information provided by the users, travellers and operators will be used to provide the Services on this website.

Contact information of travellers will be:

  • Shared with boat operator when the traveler books a service
  • Used for communication regarding the services you request or use on this website
  • Used for promotion of services provided by the website, operators or affiliates

Contact information of operators will be:

  • Shared with travellers when a traveler opts to use the operator’s services
  • Used to promote the services provided by the operators
  • Used for communication regarding the services you request or use on this website
  • Used to promote services provided by the website, operators or affiliates

Information we collect

We will be collecting data when you use this website and or the services on this website.

Metadata of users and use of the services on this website will be used for research and development to further enhance the services provided on this website.

Information not affecting the privacy of users may be shared with third parties for various purposes.

Private information of users will not be shared except pursuant to operation of applicable laws.

Privacy

Privacy of the users are important to us. Read our privacy policy on how we use and maintain private information of the users.

Charter Booking - Traveller

Fill all the details in the booking form.

When you send a request, it will be communicated to all the operators serving your selected origin and destination.

You will get prices quoted by interested operators:

  • It will be updated to you via email
  • Details of prices quoted will be displayed in your account under the respective trip
  • You can check the operator and boat information of operators who responded to your request

When you press “confirm” the booking will be communicated to the respective operator and contact information of the operator and traveller will be exchanged to each other.

Confirmed future bookings, operator and boat information will be displayed under the respective trip.

You can cancel the booking 48 hours before the time of travel.

There may be penalties for cancelling the booking less than 48 hours before the trip or no-show.

Charter Booking - Operator

You will get booking requests from interested travellers when they send out booking requests based on your preference of origins and destinations you serve.

Origin and destination preferences can be changed at any time by logging into the operator account.

You can quote a price for the booking request until the traveler confirms or cancels booking request. Price quoted is inclusive of all the taxes and charges including waiting time.

You will be notified when the traveler confirms to travel with you on a respective trip for the quoted price.

Operator contact information will be shared with the traveller when the traveller confirms the booking.

Confirmed future bookings, and customer information will be displayed under the respective trip.

You can cancel the booking 48 hours before the trip.

There may be penalties for cancelling the booking less than 48 hours before the trip or no-show.

WE TAKE NO RESPONSIBILITY WHATSOEVER FOR ANY CANCELLATIONS EITHER FROM THE OPERATOR OR THE TRAVELLER. ISSUES OF NO SHOWS OR UNAVAILABILITY OF BOAT/VESSEL AT THE CONFIRMED DATE, TIME AND PLACE WILL NEED TO BE DIRECTLY RESOLVED BETWEEN THE OPERATOR AND THE TRAVELLER.

Ownership

The website, and services provided via the website, as well as all intellectual property rights associated or connection with the website and the services provided via the website, are the sole property of Onboard. Use of this website or the services does not give users the right to use or reference the information, services, names, logos, trade marks of onboard or our licensor’s beyond what is set out in this document.

Network Access and Devices

You are responsible for obtaining the data network access necessary to use the website and the Services. Your mobile network's data and messaging rates and fees may apply if you access or use the website or Services from your device. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and applications and any updates thereto. We do not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of the internet and electronic communications.

Indemnity

You agree to indemnify and hold Onboard and its affiliates and their members, officers, directors, employees, and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys' fees), arising out of or in connection with: (i) your use of the Services or services or goods obtained through your use of the Services; (ii) your breach or violation of any of these Terms; (iii) Onboard’s use of your Onboard Content; or (iv) your violation of the rights of any third party, including Third Party Providers.

Other Provisions

Choice of Law

These Terms are governed by and construed in accordance with the laws of the Republic of Maldives, without giving effect to any conflict of law principles.

Claims of Copyright Infringement.

Claims of copyright infringement should be sent to Onboard's designated agent. Please visit Onboard's web page at www.onboard.mv/contact for the designated address and additional information.

Notice

Onboard may give notice by means of a general notice on the Services, electronic mail to your email address in your Account, telephone or text message to any phone number provided in connection with your account, or by written communication sent by postal mail or pre-paid post to any address connected with your Account. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by first class mail or pre-paid post) or 12 hours after sending (if sent by email or phone). You may give notice to Onboard, with such notice deemed given when received by Onboard, at any time by first class mail or pre-paid post to our registered agent for service of process, c/o Onboard Ferries and Charters.

General

You may not assign these Terms at any time. Onboard may assign these Terms without your consent to: (i) a subsidiary or affiliate; (ii) an acquirer of Onboard's equity, business or assets; or (iii) a successor by merger. Any purported assignment by any user in violation of this section shall be void. No joint venture, partnership, employment, or agency relationship exists between you, Onboard or any Third Party Provider as a result of these Terms or use of the Services. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.

Contact Us

If you have any questions about these Terms, please contact us here, or write us at Onboard Ferries and Charters, 1st Floor, Ma. Light Corner, Male’, Maldives.