Anyone who wants to fully use the service or wants to offer ferry or charter services as operators can use the service by registering with Onboard.
Anyone can search and view ferry schedules but to book charters you’ll have to register.
Yes, verification adds additional security to your account, making sure no one can create an account using your details.
Of course! Hover or click on the profile menu, select edit profile and you can change all the information used for your account.
Too easy! Click on the profile menu, select change password. Enter your old password and create a new one. Make sure your new password is unique and difficult to guess.
No. There are no hidden costs and we don’t charge a fee for using our service.
Any monetary transactions are between you and the operator when travelling; we just make it easy for you to travel.
Yes you can! We've made it easy to change your account to a multiple user type one on both Traveller and Operator accounts.
Not a problem! Our service is mobile-optimized and works on any device. One caveat though, really dated versions of browsers might not display everything perfectly.
You can always note down the contact details of travellers and operators once requests are made. We’ve placed operator and traveler contact details on the system so it’s easy to find.
We don’t have rating or reviewing system on Onboard yet but that’s coming soon.
We love hearing from you.
We help to get you where you want easily by sending your travel requests to multiple operators to get you the best prices. You decide when, where and which vessel to travel on. We have a booking process help page easily viewable on both ferry and charter sections.
For ferries, we help you find the best seat, at the best price.
We’ve made our ferry search super easy and very intuitive. Just type in your origin location and a destination, and Onboard will show you if there are any matching ferries that will take you there, that has a stop at your originating location, where you can hop on-board.
If we can't find anything direct, we'll show you some transit options.
Both travellers and operators can cancel bookings after confirmation. They just have to state a reason for cancellation and may have to contact the other party if they want to follow-up regarding cancellation reasons.
It's always best to inform the other party at the earliest possible time (48 hours notice at a minimum) to reduce logistical costs caused for both parties, especially after a booking has been confirmed.
It’s up to the operator who’s providing the transport service for your trip. It’s best to get in touch with them directly and let them know what’s happening. We’ve placed operator contact details on the system so it’s easy to find.
If there is a new response, it will appear on your dashboard, and you’ll be notified by email. The charter request cards on the dashboard and charter pages will also display the number of responses you receive.
These details are also available on the charter log page.
You can always check vessel details from the responses section on your request cards, by clicking on the response to open it and then clicking on “Vessel details”. If the operator has put up pictures for the vessel, it’ll show up.
Any vessel (launch, boat, dinghy etc) that can take travelers from one destination to another. All registration documents must be up-to-date.
We have a ferry schedule management tool for operators where you can easily add routes, schedules and prices. And if you need to make changes, that's easy too!
You’ll get a notification in your email if a request comes in for a location you’ve selected to receive notifications from (or from any location if you have turned on notifications for all locations).
New requests will show up on your dashboard as well as under the charter link. It will also show up on the log.
You can set your notification preferences to only receive emails if a request matches your selected location preferences.
Of course! On the charter page, you’ll be able to sort requests by both origin and destination locations.
You can add as many vessels you want to the same operator profile. To add a vessel, go to the profile menu, select My Vessels page or click on Add Vessel.
As an operator you can choose not to offer travel services if the booking details do not match. However it’s your decision to complete the trip as requested.
Our advice for travelers is to get in touch with you as soon as possible to discuss any changes.