General

  • Can anyone use Onboard?

    Anyone who wants to fully use the service or wants to offer ferry or charter services as operators can use the service by registering with Onboard.

  • When do I have to register?

    Anyone can search and view ferry schedules but to book charters you’ll have to register.

  • Do I have to verify my account?

    Yes, verification adds additional security to your account, making sure no one can create an account using your details.

  • Can I edit my profile after registering?

    Of course! Hover or click on the profile menu, select edit profile and you can change all the information used for your account.

  • What if I want to change my password?

    Too easy! Click on the profile menu, select change password. Enter your old password and create a new one. Make sure your new password is unique and difficult to guess.

  • Do I have to pay anything to travel on Onboard?

    No. There are no hidden costs and we don’t charge a fee for using our service.

    Any monetary transactions are between you and the operator when travelling; we just make it easy for you to travel.

  • Can I register as a traveller & operator at the same time?

    Yes you can! We've made it easy to change your account to a multiple user type one on both Traveller and Operator accounts.

  • What if I don’t have a computer to access Onboard?

    Not a problem! Our service is mobile-optimized and works on any device. One caveat though, really dated versions of browsers might not display everything perfectly.

  • I’ve booked my travel or made a request. Is there any way to contact travellers and operators other than through the Onboard systems?

    You can always note down the contact details of travellers and operators once requests are made. We’ve placed operator and traveler contact details on the system so it’s easy to find.

  • Can I get Onboard on the App Store or Google Play?

    Not at the moment, sorry. But it’s super easy to get Onboard on your phone screens. Just follow these guides for iphones (here) and android phones (here).

  • What if I want give some feedback?

    We don’t have rating or reviewing system on Onboard yet but that’s coming soon.

    If you have any questions, suggestions, feedback, a bug to report, or just want to send us some appreciation, we are listening at hello@yeystudio.com and on Facebook: facebook.com/onboardmv

    We love hearing from you.

Traveller

  • How does this work?

    We help to get you where you want easily by sending your travel requests to multiple operators to get you the best prices. You decide when, where and which vessel to travel on. We have a booking process help page easily viewable on both ferry and charter sections.

    For ferries, we help you find the best seat, at the best price.

  • Can I search for ferry options to a particular destination even if I don't know the ferry routes?

    We’ve made our ferry search super easy and very intuitive. Just type in your origin location and a destination, and Onboard will show you if there are any matching ferries that will take you there, that has a stop at your originating location, where you can hop on-board.

    If we can't find anything direct, we'll show you some transit options.

  • Can I cancel my trip even after the booking is confirmed?

    Both travellers and operators can cancel bookings after confirmation. They just have to state a reason for cancellation and may have to contact the other party if they want to follow-up regarding cancellation reasons.

    It's always best to inform the other party at the earliest possible time (48 hours notice at a minimum) to reduce logistical costs caused for both parties, especially after a booking has been confirmed.

  • Can someone else use bookings I’ve made and travel in my place, if they have my consent?

    It’s up to the operator who’s providing the transport service for your trip. It’s best to get in touch with them directly and let them know what’s happening. We’ve placed operator contact details on the system so it’s easy to find.

  • How do I know if there is a new response to my charter request?

    If there is a new response, it will appear on your dashboard, and you’ll be notified by email. The charter request cards on the dashboard and charter pages will also display the number of responses you receive.

    These details are also available on the charter log page.

  • Can travelers see pictures of vessels and other information before confirming the booking?

    You can always check vessel details from the responses section on your request cards, by clicking on the response to open it and then clicking on “Vessel details”. If the operator has put up pictures for the vessel, it’ll show up.

Operator

  • What type of vessels are eligible to be listed on the system?

    Any vessel (launch, boat, dinghy etc) that can take travelers from one destination to another. All registration documents must be up-to-date.

  • Can I register my vessels as ferries?

    We have a ferry schedule management tool for operators where you can easily add routes, schedules and prices. And if you need to make changes, that's easy too!

  • How do I know if there is a new request from a traveller?

    You’ll get a notification in your email if a request comes in for a location you’ve selected to receive notifications from (or from any location if you have turned on notifications for all locations).

    New requests will show up on your dashboard as well as under the charter link. It will also show up on the log.

  • I don’t want to be bombarded with tons of emails from locations that I don’t offer services from/for. What do I do?

    You can set your notification preferences to only receive emails if a request matches your selected location preferences.

  • Can I see and sort requests from/to a specific location or area (atoll)?

    Of course! On the charter page, you’ll be able to sort requests by both origin and destination locations.

  • Can I add more vessels as my operations expand?

    You can add as many vessels you want to the same operator profile. To add a vessel, go to the profile menu, select My Vessels page or click on Add Vessel.

  • What do I do if a traveller passes their booking to someone else?

    As an operator you can choose not to offer travel services if the booking details do not match. However it’s your decision to complete the trip as requested.

    Our advice for travelers is to get in touch with you as soon as possible to discuss any changes.